Shipping policy

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.

ORDER PROCESSING:

Please note that all processing times are separate from the shipping times shown at checkout.

All orders are processed within 1 business day. Orders placed after 4:00 PM EST, or during weekends, will be processed the following business day.
Pre-ordered items are processed within 24 hours of arrival to our facility Monday through Friday, and will ship accordingly.
Due to the high volume of orders, or supply chain issues, shipments may be delayed by a few days. If we are experiencing any delays, we will contact you with updated processing times for your order.

SHIPPING & DELIVERY OPTIONS:

Domestic Delivery

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping Services:

*all shipping prices are weight based therefore fluctuate based on what the order contains.

For items requiring LTL Freight, call our warehouse and we can give you a customized quote.

We are shipping from Cincinnati, Ohio.

HAZARDOUS SHIPPING

Okum Supply strictly adheres to regulations regarding the shipment of hazardous goods. Any item that is classified as potentially hazardous under applicable laws and regulations will be subject to specific shipping requirements.

Hazardous goods will only be shipped via UPS Ground services. This choice of shipping method aligns with safety regulations and ensures that hazardous items are transported with the necessary precautions.  Customers should be aware that additional handling fees may apply to hazardous shipments.

Okum Supply takes safety and compliance with hazardous goods regulations seriously to ensure the well-being of both customers and the environment. If you have any specific questions or concerns regarding the shipment of hazardous goods, please don't hesitate to reach out to Okum Supply's customer service for further assistance.

EQUIPMENT SHIPPING

New Shipping Process for LTL Equipment:

1. No Upfront Shipping Charges: To ensure that you get the most cost-effective shipping option tailored to your location and requirements, we will no longer charge any upfront shipping fees when you purchase equipment from us. This means you can complete your order without worrying about overpaying for shipping at checkout.

2. Personalized Shipping Quotes: After you make a purchase, a member of our dedicated team will reach out to you via phone or email to discuss your specific shipping needs. We believe in providing you with a customized shipping quote that takes into account your location, the size and weight of the equipment, and any special delivery requirements you might have.

3. Saving You Money: Our goal is to help you save money by offering shipping options that best suit your needs without any unnecessary upselling. By working closely with trusted shipping partners, we can identify the most cost-effective and reliable solutions to deliver your equipment to you promptly and securely.

Free Standard LTL Equipment Shipping Requirements:

Equipment shipping that requires Less Than Truckload (LTL) is standard under the following circumstances:

• No liftgate required.

• Delivery location is not considered limited access and is a commercial address.

• Price requirement must be met per machine purchased.

Please note that failure to meet these requirements may cause additional charges or delivery delays.

Liftgate Delivery and Limited Access Locations:

Liftgate delivery is NOT included in our free standard LTL shipping. The delivery location must either have access to a liftgate or be willing to add one to the delivery at no cost to Okum Supply. However, it is the responsibility of the purchaser to ensure this requirement is met.

No deliveries will be made to limited access locations as part of our free standard LTL shipping. If the customer requires delivery to a limited access location, Okum Supply can add this service at an additional cost to be covered by the customer.

Additional Services (not included in our Free LTL Standard Shipping):

• Liftgate Requirement: If the delivery location lacks access to a liftgate, and the purchaser opts not to add one, Okum Supply will not be responsible for any associated issues or costs.

• Limited Access Delivery: If the purchaser requires delivery to a limited access location, Okum Supply will add this service at an additional cost to be covered by the customer.

For questions or clarifications, please contact our customer service.

Note: Okum Supply reserves the right to update or change this shipping policy without prior notice.

International Shipping

We currently only ship within the continental United States.

LOCAL DELIVERY

Free local delivery is available for orders over $150 within a 25 mile radius from our warehouse (see map for details).
Deliveries are made from 10:00 AM to 4:00 PM on Monday through Friday (excluding holidays). We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at our warehouse in West Chester, Ohio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready, along with instructions.
Our in-store pickup hours are 9:00 AM to 5:00 PM on Monday through Friday. Please have your order confirmation email with you when you come.

RESTRICTIONS

Orders cannot be shipped to PO Boxes.
Not all shipping methods are available for certain items.

REFUNDS, RETURNS, & EXCHANGES

We accept returns up to 30 days after the purchase date, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Please refer to our full refund policy here.

Refunds exclude all cleaning equipment and tooling.

In the event that your order arrives damaged in any way, please email us as soon as possible at office@okumsupply.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Effective immediately, the following amendment is added to our shipping policy, specifically for items shipped on pallets, including equipment and floor machines:

1. Pallet Shipments: The receiving party is capable of accepting shipments delivered on pallets. It is the responsibility of the client to ensure that their location can accommodate pallet deliveries.
2. Forklift or Dock Availability: The client must have a forklift or a loading dock available to safely receive the pallet shipment. It is essential to have the necessary equipment and facilities to handle the unloading process efficiently.
3. Liftgate Delivery Option: If the client does not have a forklift or loading dock, and requires a liftgate for unloading, we offer a convenient liftgate delivery service for an additional fee of $100.00. This service includes the use of a hydraulic liftgate to lower the pallet shipment to the ground level.
4. Commercial Address Requirement: The above criteria apply specifically to commercial addresses. If the client's location is not a commercial address or does not meet the aforementioned requirements, they should contact us to discuss alternative shipping arrangements.

We strive to provide seamless and efficient delivery services to our valued customers. By adhering to these guidelines, we help to ensure that pallet shipments, especially equipment and floor machines, are received safely and without delays. If you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact us.
Note: This amendment applies solely to pallet shipments and does not alter any other provisions of our existing shipping policy.

If you have any further questions, please don't hesitate to contact us at office@okumsupply.com